TECHNICAL SUPPORT

If you are experiencing a Technical Issue and are still "On-Line", please complete the form below and our on-call Tech Support team member will be notified electronically when this form is submitted. If you are experiencing connectivity problems, please call 315-849-5740 to check the current network status or to speak with an AirXcess technician or support specialist. If you do not immediately reach one of our support specialists, leave your name, a contact number and a brief decription of your technical issue. Your message information will be gathered and investigated to determine the root of your technical issue and will attempt to resolve that issue. Please use the 315-849-5740 for ALL Support and Technical calls. If you are looking for general information, billing questions or other non-critical issues, you may also call 315-531-8298, Monday-Friday 9am-4pm for these types of calls.

One of our Tech Support team members will investigate your issue and contact you with a solution or resolution.

Residential Accounts will usually receive a best effort resolution or response within 48 hours during normal business hours, Monday - Friday 9am-5pm of your tech support email notification or logged call-in at 315-849-5740.

Commercial Accounts (including home office/business paying for commercial service) will usually receive a best effort resolution or response within 24 hours during normal business hours, Monday - Friday 9am-5pm of your tech support email notification or logged call-in at 315-849-5740.

If your business account requires Extended Hours, Weekend, Critical (same day) or Urgent (next business day) response please contact us for a Premium Support Plan that will best fulfill your needs. Residential accounts do not qualify for Premium Support Plans.